Exam Name: Avaya Aura® Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: ACIS Avaya Aura Contact Center
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- Total Questions: 125
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- Total Questions: 125
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Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration | - Avaya Aura Integration
|
| Implementation Preparation | - Customer Requirements Analysis
|
| Maintenance and Troubleshooting | - Operational Support
|
| Installation | - Platform Deployment
|
| Configuration | - Core Contact Center Configuration
|
6210 Exam Facts Under Deadline Pressure
- Integration ()
- Implementation Preparation ()
- Configuration ()
Avaya Aura® Contact Center Implementation Sample Questions:
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
- A. who the Email was sent from (sender groups)
- B. specific characters, words or phrases in the Email message (keywords)
- C. when the Email was received (office hours)
- D. the Skillset the Email was sent to (skillset groups)
- E. what priority the Email was sent with (priority groups)
Correct Answer: A,B,C 🗳️
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
- A. Active
- B. Dialing
- C. Alerting
- D. Call setup
Correct Answer: A,C 🗳️
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard XSD file or flattened XSD file
- C. Single standard CSV file or flattened CSV file
- D. Single standard HTML file or flattened HTML file
Correct Answer: A 🗳️
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP - Voice and Multimedia Contact Server without Avaya Aura Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?
- A. 200 Agents
- B. 300 Agents
- C. 500 Agents
- D. 100 Agents
Correct Answer: B 🗳️
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
- A. SIP Connector
- B. Contact Management Framework (CMF)
- C. CCT API
- D. CCT Client Applications
Correct Answer: B 🗳️
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