A knowledge worker is explaining the purpose of an organizational AI governance framework to a colleague.
Which description is most accurate?

• A. A governance framework documents the AI policies the organization is legally required to adopt, focusing on regulatory compliance rather than day-to-day use.
• B. A governance framework defines approved tools, allowed data, required reviews, and reporting paths so AI is used consistently and accountably.
• C. A governance framework lists the AI tools the organization licenses and the cost of each, so users can pick the most cost-effective tool for each task.
• D. A governance framework defines the training every employee must complete before using AI tools, with separate requirements for each tool the organization licenses.

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You are a marketing manager deciding what to include in custom instructions for a writing-focused Project.
Which two items belong in the custom instructions? (Select two.)
Each correct answer presents a complete solution.

• A. A representative sample of past writing that reflects the team's preferred style and structure.
• B. The preferred writing style of the marketing manager who will review all final deliverables.
• C. The brand voice and tonal expectations the writing must follow.
• D. The prompt author's preferred response length for internal messages unrelated to external deliverables.
• E. The standard structure and length expectations for typical deliverables.

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You are reviewing claims about prompt iteration that colleagues have made during recent training.
Which two claims about prompt iteration are accurate? (Select two.)
Each correct answer presents a complete solution.

• A. Repeatedly resubmitting the same prompt is the most reliable way to improve the output.
• B. Iteration is most productive when each change targets a specifically diagnosed weakness.
• C. Iteration should stop only after every possible alternative phrasing has been tried.
• D. More iterations always produce a better output, regardless of what was changed.
• E. Comparing the output against the original criteria validates whether the iteration helped.

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A business analyst is converting a sticky-note request from a stakeholder into a structured prompt for Claude.
Which is the correct order of conversion steps?
(1) Confirm the audience and the decision the response must support.
(2) Submit the structured prompt to Claude.
(3) Identify the underlying task hidden in the sticky-note language.
(4) Specify the desired length, tone, and output format.
(5) Add the supporting facts and constraints relevant to the task.

• A. 3, 1, 5, 4, 2
• B. 1, 3, 5, 4, 2
• C. 2, 3, 1, 5, 4
• D. 3, 5, 1, 4, 2

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A project manager is transforming a Claude-generated draft into a polished board memo. The board reads the memo before the meeting and expects it to be scannable, factually verified, and consistent with the organization's standard terminology.
Which set of refinements is most appropriate?

• A. Apply consistent headings, expand each section to give the board full context, and align terminology with the organization's standards.
• B. Tighten wording for executive scanability and verify each fact against source data; leave heading structure and terminology as written to preserve the draft's voice.
• C. Apply consistent headings, tighten wording for executive scanability, align terminology with the organization's standards, and verify each fact against source data.
• D. Apply consistent headings and align terminology with the organization's standards; rely on Claude's verification of facts, since the draft was generated from the source data.

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