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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A. Knowledge
B. Data
C. Information
D. Governance

Question 2

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To deliver and manage IT services at agreed levels to business users and customers
B. To decide how IT will engage with suppliers during the service lifecycle
C. To proactively prevent all outages to IT services
D. To design and build processes that will meet business needs

Question 3

Which of the following statements BEST describes the aims of release and deployment management?

A. To ensure that each release package specified by service design consists of a set of related assets and service components
B. To ensure that all changes can be tracked, tested and verified if appropriate
C. To build, test and deliver the capability to provide the services specified by service design
D. To record and manage deviations, risks and issues related to the new or changed service

Question 4

Which of the following BEST describes a problem?

A. The cause of two or more incidents
B. A serious incident which has a critical impact to the business
C. The cause of one or more incidents
D. An issue reported by a user

Question 5

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, change management, and access management
B. Incident management, service desk, request fulfilment, access management, and event management
C. Incident management, problem management, service desk, request fulfilment, and event management
D. Event management, incident management, problem management, request fulfilment, and access management

Solutions: