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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?

A) The critique does not have the night participants in the room; there are too many dominant personalities.
B) The non-designers do not have the skills needed to give effective critique on design work.
C) The designer has not properly defined the guidelines for the critique session.

2. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

A) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
B) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
C) Share stories from research that show the design team understands the customers' needs.

3. A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?

A) Market shift: The stability of the economy and consumers buying power in the next 10 years
B) Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
C) Demographic shift: Number of affluent and educated young professionals in the U.S. in the next

4. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Prioritization matrix
B) Criteria scorecard
C) Business model canvas

5. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) User desirability, company viability, and deployment stability
B) Business ROI, data analytics, and customer engagement
C) Distribution channels, capabilities, and potential partners

Solutions: