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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) X and Y hierarchy
B) Two factor theory
C) Maslow's hierarchy of needs
D) Bigelow's three factor theory

2. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Specificity and encouragement
B) Challenge and encouragement
C) Direction and challenge
D) Specificity and feedback

3. What defines acceptable standards of behavior that are shared by group members?

A) Group norms
B) Group roles
C) Group status
D) Group conformity

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Smoothing
B) Compromising
C) Problem solving
D) Devil's advocate

5. Which option defines organizational culture?

A) A system of unique physical parameters that describes the organization
B) A human resources department program for recognizing diversity
C) A method of stratifying the organization's target market
D) A unique system of shared organizational meaning

Solutions: