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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Quality management
B) Supervisor actions
C) Report creation
D) Web communications
E) Inbound email processing

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Permits instant two-way conferencing on SIP video endpoints
B) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
C) Causes desk phones to present SIP call appearances the same as trunk line calls
D) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
E) Allows placement of SIP calls on selectable trunk line extensions

3. Which of the following customer concerns are related to customer experience? (Select two.)

A) Simplifying management
B) Driving efficiencies
C) Customer Satisfaction
D) Contextual experiences
E) Bring Your Own Device (BYOD)

4. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya Web RTC soft clients
B) Avaya J139 desk phones
C) Avaya IX Conference Phones
D) Avaya Aura
E) Avaya IP Office TM

Solutions: