Exam Name: Avaya Aura® Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: ACIS Avaya Aura Contact Center
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Check Updated on: Aug 18, 2026
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Monitoring and Troubleshooting | - Fault isolation and resolution procedures - Logging and performance monitoring |
| Call Flow and Routing Design | - IVR and call treatment logic - Vectoring and scripting concepts |
| Installation and Configuration | - Initial system setup and provisioning - Media server and call routing configuration |
| Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform - System components and deployment architecture |
| Contact Center Administration | - User and agent configuration - Skills, queues, and routing strategies |
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