Exam Name: BlackBerry 10 Support Specialist
Certification Provider: BlackBerry
Corresponding Certification: BlackBerry-Certifications
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
| Topic 2: Applications and Productivity | - Application management and deployment - Email and messaging setup |
| Topic 3: Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Topic 4: Security and Policy Management | - Security model of BlackBerry 10 - IT policy configuration and enforcement |
| Topic 5: Enterprise Mobility and BES10 | - Device activation and provisioning - BlackBerry Enterprise Service 10 (BES10) overview |
BlackBerry 10 Support Specialist Sample Questions:
A user receives a new BlackBerry and can no longer use the Hands Free option in their car. Which of the following connections would allow this user to connect a BlackBerry to the software in a car?
- A. Accounts
- B. Media Sharing
- C. Bluetooth
- D. Security and Privacy
Which password will be required when logging into BlackBerry World for the first time?
- A. Device Password
- B. Corporate Password
- C. Perimeter Password
- D. BlackBerry ID Password
What happens when a user activates a Playbook in addition to a smartphone on the BlackBerry Device Service (BDS)?
- A. The smartphone stops communication with the server
- B. The smartphone has a popup to choose the device to continue communication with the BDS.
- C. The devices with the most memory free will stay enabled, and the other devices are disabled from the BDS automatically.
- D. Both the Playbook and the smartphone will continue to work since the BDS supports multiple devices per user.
A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?
- A. Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
- B. Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
- C. Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.
- D. Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?
- A. BlackBerry Administration
- B. BlackBerry Resource Kit
- C. BlackBerry Web Desktop Manager
- D. BlackBerry Desktop Manager
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