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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "webexAppEnabled":true
B) "comp": "webex-app"
C) "desktopChatApp": {"webexConfigured": true}
D) "webexApp": {"enabled": true}
E) "comp": "agentx-webex"

2. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) email asset not registered to Webex Engage
B) incorrect email asset SMTP server security method
C) incorrect email asset SMTP server port
D) incorrect email asset SMTP server address
E) incorrect email asset SMTP server username

3. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Survivable Gateway
C) Webex Edge Audio
D) Cisco Emergency Responder

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Assign a wrap-up reason to the outdial queue.
B) Automatic Number Identification in Flow Designer
C) default outdial Automatic Number Identification at the tenant level
D) Enable Outdial on a desktop profile.
E) Add the agent to the outbound team.

5. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) softphone of the agent registered in Webex Contact Center
B) queue that has skills
C) DNIS entries in Flow Designer
D) Interactive Voice Response using the Script Editor
E) queue that has teams

Solutions: