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EXIN ITIL Foundation (V4) Sample Questions:

1. Which dimension of service management considers governance, management, and communication?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

2. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) Ideation, Design, Develop, Deploy, Test, Operate, Retire
B) Ideation, Test, Develop, Deploy, Design, Operate, Retire
C) Retire, Test, Operate, Deploy, Ideation, Develop, Design
D) None of the above

3. Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

A) Change
B) Known error
C) Problem
D) Event

4. How does a service consumer contribute to the reduction of disk?

A) By managing staff availability
B) By managing server hardware
C) By paying for the service
D) By communicating constraints

5. In which step of the 'continual improvement model' is an improvement plan implemented?

A) Did we get there?
B) Take action
C) What is the vision?
D) How do we get there?

Solutions: