Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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- Total Questions: 80
- Updated on: Oct 30, 2026
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- Total Questions: 80
- Updated on: Oct 30, 2026
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PDF Practice Q&A's
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- Total Questions: 80
- Updated on: Oct 30, 2026
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Studying the latest question types matters. Actual4dump rebuilds its ITSM20FB bank around every exam change, so in 2026 your EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 practice reflects what the test actually asks — not what it used to ask.
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Implementing Service Management | 25% | - Risk management and quality objectives - Service management planning - Design and transition of new/changed services |
| Topic 2: Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| Topic 3: Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Purpose, value and scope of ITSM - Structure and benefits of ISO/IEC 20000:2018 - Service Management System (SMS) concept |
| Topic 4: Monitoring, Review and Improvement | 10% | - Continual improvement methodology (PDCA) - Performance evaluation and reporting |
| Topic 5: General Requirements for Service Management System | 25% | - Leadership, policy and documentation - Resource management and competence - Organizational context and governance |
Everything a EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Candidate Needs to Know
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint is structured around these main domains:
- Service Management Processes (20%)
- Monitoring, Review and Improvement (10%)
- Planning and Implementing Service Management (25%)
Additional domains complete the official outline — our question bank spans the full set.
According to the latest exam information, the ITSM20FB exam contains 20 questions with a 30 minutes-minute limit. Since performance on the day matters as much as preparation, timed practice under these exact conditions is time well spent.
EXIN points candidates toward these official training options:
Formal training builds the framework; consistent question practice fills it in.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact support; our after-sale staff is online 24 hours a day, 7 days a week. Updates are free for 365 days: our first-class experts watch the exam closely, compile every new key point and the latest question types into each new version, and send it to you automatically — even after you pass, you keep access to the field's newest information. A 50% renewal discount follows at the end of the period.
Currently, the ITSM20FB exam's passing score is 65% and the registration fee is $150–$200 USD (varies by region). EXIN owns both figures and may update them, so verify on the official site when you book.
By treating preparation and performance as one campaign. The ITSM20FB bank is rebuilt around every exam change — new key points and the latest question types compiled by our first-class experts, with expert-verified answers across the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 objectives — so what you practice matches what you will face. Behind the content stands our service idea: customers' benefits first. Professionally trained after-sale staff answer 24/7, updates stay free for 365 days, and a written refund policy protects your investment throughout.
EXIN specifies these prerequisites for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000: Valid ITIL Foundation certificate or equivalent ITSM20F certification.
Verify the current requirements on the official certification page.
Registration goes through the official channels listed here:
Book a test center or online slot that fits your schedule — and leave yourself room to prepare calmly.
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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
- A. Capacity management
- B. Information security management
- C. Incident management
- D. Release management
Correct Answer: B 🗳️
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
- A. Identification of root causes
- B. Proactive Problem Management
- C. Error Control
- D. Problem Control
Correct Answer: B 🗳️
What is the contribution of Availability Management to the Service Level Management process?
- A. Availability Management provides information about the availability of the services being provided.
- B. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
- C. Availability Management acts in consultation with users to determine the availability of IT services.
- D. Availability Management supplies data about the availability requirements of users.
Correct Answer: A 🗳️
Quality Management Systems can assist organizations in enhancing what?
- A. Relationship with third parties
- B. Supplier satisfaction
- C. ISO/EC 20000
- D. Customer satisfaction
Correct Answer: D 🗳️
What is meant by the Urgency of an Incident?
- A. the degree to which the incident gives rise to a deviation from the normal service level
- B. the relative importance of the incidents when handling them
- C. the degree to which the solution of an incident tolerates delay
- D. the time needed by IT Services to resolve the incident
Correct Answer: C 🗳️
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931 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
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