Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Identifying customer business and IT challenges - Aligning ServiceOne to customer requirements |
| HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - ServiceOne value proposition and benefits - PPS portfolio positioning |
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Terms, conditions and eligibility rules - Renewal and extension policies |
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Deployment and support services - Care Pack services and contractual services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Configuration Services
- E. HP Standard Contractual Services
Correct Answer: B,E 🗳️
Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
- A. Tracking and Recovery Services
- B. Asset Tagging
- C. Installation
- D. Defective Media Retention
Correct Answer: D 🗳️
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
- A. A customer requires project management to deploy personal systems.
- B. A customer is concerned about potential security breaches by irresponsible employees.
- C. A customer has a high volume of sensitive data to protect.
- D. A customer has established security policies and procedures.
- E. A customer needs an onsite technician to support the hardware fleet.
- F. A customer needs to be able to add or remove devices from the same service engagement.
Correct Answer: A,C,E 🗳️
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?
- A. HP Priority Services
- B. HP Custom Contractual Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
Correct Answer: B 🗳️
Which type of HP service sends a trained technician to the customer business for hardware repair?
- A. Offsite repair, pick and return change
- B. Accidental damage protection
- C. Onsite repair
- D. Offsite repair, offsite return
Correct Answer: C 🗳️
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