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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and establish from that the duration of services needed,
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

2. Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?

A) Internal or External
B) IT Managed or Non IT Managed
C) IT outsourced or IT Contract dependent
D) Managed IT and Partially Managed IT

3. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) HP does not offer repair services for consumers.
D) Consumers do not believe it is important to spend money on their IT.

4. Which areas do the HP Care Pack services cover for consumers?

A) Deployment, Usage, and Care
B) Care services only
C) Usage with HP Smart Friend only
D) Configuration, Usage, and Care

5. Which statement is true about selling services?

A) Consumers do not want to buy services because they are only interested in hardware.
B) Consumers represent more than 85% of the total growth through 2014.
C) The Global Services market is not growing.
D) Usage and Care services are less profitable than selling the hardware alone.

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