Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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- Total Questions: 161
- Updated on: Oct 20, 2026
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- Total Questions: 161
- Updated on: Oct 20, 2026
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- Total Questions: 161
- Updated on: Oct 20, 2026
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Never satisfied with the status quo is a working method at Actual4dump, not a poster. Every new version of the MB-910 bank ships free to existing customers for a full year — 161 practice questions that keep pace with an ever-renewing exam.
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Common features and navigation - Data management and reporting basics - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform |
| Topic 2: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Email marketing and customer journeys - Capabilities and use cases - Lead generation and qualification - Event management features - Marketing forms, pages, and segments |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Sales accelerators and forecasting - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Business process flows - Product catalog, price lists, and unit groups |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Key components and use cases - Knowledge base and entitlements - SLA and routing rules - Unified service desk and channels |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Core features and scheduling capabilities - Mobile app and offline functionality |
MB-910 Exam Questions — Answered Honestly
The Microsoft Dynamics 365 Fundamentals (CRM) exam requires 700 (out of 1000) to pass, and registration costs $99 USD. A failed attempt means paying the same fee again — a readiness check with the Actual4dump engines before booking is the cheaper option.
Microsoft recommends these training resources for the Microsoft Dynamics 365 Fundamentals (CRM) exam:
Follow the training with steady self-testing — the 161 practice questions from Actual4dump help you apply theory and fill any gaps the training leaves.
The MB-910 exam is a Microsoft certification exam validating the Microsoft Dynamics 365 Fundamentals (CRM) syllabus shown above. It belongs to these credential paths: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate, Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate. Candidates in 2026 prepare for it with Actual4dump's 161 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Actual4dump issues a full refund if you take the Microsoft Dynamics 365 Fundamentals (CRM) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online proctored or Onsite at authorized test centers Register for the Microsoft Dynamics 365 Fundamentals (CRM) exam through these official channels:
After booking, Actual4dump delivers your practice questions within 1 minute — preparation starts the same day.
The Microsoft Dynamics 365 Fundamentals (CRM) exam contains 40-60 to complete within 60 minutes. Timed simulation in the Actual4dump Desktop Test Engine teaches that rhythm before exam day does.
The official Microsoft Dynamics 365 Fundamentals (CRM) outline defines 5 domains. The leading three are Explore core capabilities of Dynamics 365 customer engagement apps (15-20%), Describe Dynamics 365 Sales (20-25%), and Describe Dynamics 365 Customer Service (20-25%). The full list is in the topics section above, and Actual4dump's 161 practice questions cover each one.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 161 practice questions are identical across versions. Every purchase includes 365 days of free updates — whenever a new version is compiled, it is sent to you automatically — plus a 50% renewal discount afterward and unlimited computer installations.
No prerequisites required Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. CRM
- B. Microsoft Office
- C. Microsoft Fabric
- D. ERP
Correct Answer: A,D 🗳️
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource- scheduling
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
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