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Nokia SDM Certification - PS NSOP Sample Questions:

1. Customer is responsible for Network Planning but the quality of the Datafill is poor and requires NSN to use own resources to make revisions. What is the BEST way to manage this additional scope for the project?

A) Stop integrations until Customer provides a correct Datafill that can be used.
B) Recommend to the customer how the quality of the Datafill could be improved and agree with customer how to proceed with Implementation. Inform CT of a potential up selling opportunity for Network Planning Services.
C) Use the information that comes from the Customer as it is, even if the quality is bad, because the Customer has full responsibility on that.
D) If the corrections to the Datafill are not too many, make the changes and move on with the Rollout.

2. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
B) Start repairing sites once power is restored with priority given to sites generating highest income.
C) Have a special team ready to start checking all sites to ensure they are safe.
D) Use spare generators to get priority sites safely back on air as soon as possible.

3. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Geography, Technologies Deployed, Outsourcing SL
B) Geography, Contract scope, GDC Location.
C) Technologies Deployed, Training Plan, Outsourcing SLA's.
D) Technologies Deployed, Training Plan, Subcontractor SLA's.

4. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
B) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.
C) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
D) I will escalate this customer request to the Customer Team and ask to approve the related risk order.

5. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Network Planning.
B) Strategic planning, Capacity Planning and Customer Care.
C) Marketing, Sales and Customer Care.
D) Strategic planning, Marketing and Billing.

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