Exam Name: Certified Pega Customer Service Developer 23
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 15% | - Omnichannel Customer Service
|
| Topic 2: Interaction Management | 20% | - Customer Interaction Handling
|
| Topic 3: Case Management | 10% | - Service Request Management
|
| Topic 4: Reporting | 5% | - Reporting and Analytics
|
| Topic 5: Application Development | 15% | - Application Design
|
| Topic 6: User Experience | 20% | - Customer Service User Interface
|
| Topic 7: Data Integration | 15% | - Common Data Model
|
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