Exam Name: ITIL V3 Foundation
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Key Principles and Models | 15% | - Process Model - Deming Cycle - Governance Model - Service Portfolio |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Functions and Roles | 10% | - Technical Management - Service Desk - Application Management - IT Operations Management - Key Roles |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| ITIL Service Lifecycle | 20% | - Service Operation - Service Transition - Service Design - Service Strategy - Continual Service Improvement |
| Selected ITIL Processes | 25% | - Release and Deployment Management - Problem Management - Incident Management - Service Asset and Configuration Management - Service Level Management - Change Management |
Peoplecert ITIL V3 Foundation Sample Questions:
1. A risk is:
A) Something that won't happen
B) Something that might happen
C) Something that will happen
D) Something that has happened
2. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
A) Excessively proactive
B) Excessive focus on cost
C) Excessively reactive
D) Excessive focus on quality
3. Which of the following is the CORRECT definition of a Release Unit?
A) The portion of a service or IT infrastructure that is normally released together
B) The team of people responsible for implementing a release
C) A measurement of cost
D) A function described within Service Transition
4. Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
A) Extreme focus on responsiveness
B) Extreme focus on cost
C) Vendor focused
D) Extreme internal focus
5. Which Function would provide staff to monitor events in a Network Operations Centre?
A) Service Desk
B) Technical Management
C) IT Operations Management
D) Applications Management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
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