Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are example use cases for autoscheduling?
There are two correct answers.
A) Suggest a suitable time for a technician's visit
B) Periodic re-optimization
C) Automatic scheduling of new jobs
D) Suggest a matching technician for a single job
2. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) True
B) False
3. What information is contained in the QR code?
Choose the correct answer.
A) A URI with the phone number of the responsible technician
B) A link pointing to the Self Service Portal
C) A short URL pointing to the web page with the chat assistant
4. How can smartform instances be created?
There are three correct answers.
A) Manually by a dispatcher on the Field Service Management web UI
B) Manually by a technician on a mobile app
C) Automatically by a business rule
D) By the customer in the FSM Self Service application
5. The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
A) True
B) False
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
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