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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A) Create the products and the installation kits as unsterilized inventory.
B) Create the products and the installation kits as serialized inventory.
C) Create the products and the installation kits as a singleserialized product.
D) Creak the products as serialized inventory and the installation kits as unsterilizedinventory.

2. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Configure the Auto Dispatch scheduled job.
B) Leverage Resource Schedule Optimization.
C) Shuffle daily work manually via the Gantt.
D) Enable Drip-feed to dispatchthe next appointments.

3. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Generate service in the organization's default language
B) Configure signature blocks for service report templates
C) Send a feedback survey to the customer when a service appointment is completed
D) Add service reports templates to the appropriaterepair work type

4. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A) Create two Service Appointments and schedule them to the same Resource.
B) Create two Service Appointments, set the Related Service Appointment and Time Dependency.
C) Create one Service Appointment with the total duration of the two jobs and assign two Resources.
D) Create one Service Appointment and schedule it to two different Resources.

5. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Product Request and Product Request Line Item.
B) Create a Work Order and Work Order Line Item.
C) Create a Return Order and relate it to the Product.
D) Create a Return Order and Return Order Line Item.

Solutions: