Exam Name: Salesforce Certified Platform User Experience Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Designers
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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
Salesforce Certified Platform User Experience Designer Sample Questions:
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
- A. Invite team members to observe usability sessions.
- B. Include links to best practice articles for each finding.
- C. Transparently share how much effort has already been invested into the sessions.
Correct Answer: A 🗳️
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Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?
- A. Recency Bias
- B. Objectivity Bias
- C. Acquiescence Bias
Correct Answer: C 🗳️
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Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web; Browse and search Knowledge Base articles; Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?
- A. Experience Cloud
- B. Commerce Cloud
- C. Service Cloud
Correct Answer: A 🗳️
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A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?
- A. Development Tools
- B. Design Tokens
- C. Component Blueprints
Correct Answer: C 🗳️
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Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?
- A. Proportion, keep all elements a similar size
- B. Hierarchy, larger elements need to be up top
- C. Scale, using relative size to signal importance
Correct Answer: C 🗳️
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