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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
- Qualify and nurture leads 24/7.
- Provide accurate answers to prospect questions.
- Automatically book meetings with qualified prospects.
- Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?

A) Sales Coach
B) SDR Agent
C) Commerce Agent

2. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) App Builder
B) Model Builder
C) Copilot Builder

3. Which use case is best supported by Salesforce Agent's capabilities?

A) Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B) Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
C) Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

4. Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

A) AlAgentSession
B) AlAgentInteractionMessage
C) AlAgentInteraction

5. Universal Containers (UC) implements a custom retriever to improve the accuracy of AI- generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?

A) Change the search index to a different data model object (DMO).
B) Define filters to narrow the search results based on specific conditions.
C) Increase the maximum number of results returned to capture a broader dataset.

Solutions: