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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Use close-ended questions with clients at all times
B) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
C) Recommend that clients consult with experts outside the insurance field if a situation calls for it
D) Ensure all communication with clients and insurers is done face-to-face

2. A building valued at $500,000 is insured under a homeowners policy with a guaranteed replacement cost provision. If the building suffers a total fire loss, under what circumstances would the insurer pay the full cost of rebuilding, even if it cost $725,000?

A) The insured notified the insurer 115 days after the building improvements have been completed.
B) The amount insured was 100 percent of the replacement cost at last valuation.
C) The increased cost of replacement was due to a change in the potential occupancy of the building.
D) The amount of insurance under the policy was 85 percent of the replacement cost at last valuation.

3. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Use close-ended questions with clients at all times
B) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
C) Recommend that clients consult with experts outside the insurance field if a situation calls for it
D) Ensure all communication with clients and insurers is done face-to-face

4. During the renewal process, which tool keeps the broker on track and protects against lawsuits by requiring the insured's signature?

A) Checklist
B) Binder
C) Flowchart
D) Cover note

5. Brenda's house is valued at $250,000. She has a policy coverage limit of $220,000 and an 80 percent coinsurance clause. What would be the payout if the insured suffers a loss of $150,000?

A) $220,000
B) $150,000
C) $176,000
D) $120,000

Solutions: