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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Which type of adjuster processes a large volume of claims that do not require inspecting property damage or visiting the loss location?

A) Remote adjuster
B) Telephone adjuster
C) Service adjuster
D) Account adjuster

2. When qualifying a new client, how might an intermediary best differentiate their services from those of the current broker or agent?

A) Counter the incumbent's marketing and advertising strategies
B) Compete based on premium cost and commissions
C) Understand the financial motives of the client
D) Know the products the incumbent intermediary offers

3. The insured has a property policy on his cottage with a $120,000 limit of insurance. What is the amount of coverage available for loss or damage to his $12,000 cottage boathouse under a typical policy?

A) $12,000, in addition to the $120,000 on the cottage
B) $120,000, the limit of the cottage policy
C) $12,000, included in the limit on the cottage
D) $0, boathouses are excluded under the policy

4. Brenda's house is valued at $250,000. She has a policy coverage limit of $220,000 and an 80 percent coinsurance clause. What would be the payout if the insured suffers a loss of $150,000?

A) $220,000
B) $150,000
C) $176,000
D) $120,000

5. When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

A) Using unusual and extremely serious claims examples
B) Adopting assertive body language
C) Employing passive listening
D) Being aware of what is happening in the industry

Solutions: