[2026] Pass Key features of PC-BA-FBA-20 Course with Updated 107 Questions
PC-BA-FBA-20 Sample Practice Exam Questions 2026 Updated Verified
BCS PC-BA-FBA-20 Certification Exam is a multiple-choice exam and is typically delivered online. PC-BA-FBA-20 exam consists of 40 questions and candidates have one hour to complete it. To pass the exam, candidates must score at least 26 out of 40. Successful candidates will receive the BCS Foundation Certificate in Business Analysis, which is valid for life and does not require any renewal or recertification. BCS Foundation Certificate in Business Analysis V4.0 certification is a valuable asset for professionals who want to demonstrate their knowledge and expertise in the field of business analysis.
Preparing for the BCS PC-BA-FBA-20 certification exam involves studying the relevant course material and practicing sample exam questions. BCS offers a range of resources to support individuals in their preparation for the exam, including study guides, online training courses, and practice exams. Additionally, there are a number of third-party providers who offer training and study materials for the BCS PC-BA-FBA-20 certification exam.
NEW QUESTION # 11
Which statement in relation to the role of the business analyst in the Business Change Lifecycle is TRUE?
- A. The business analyst would not be involved in the realisation
stage of the lifecycle. - B. The business analyst is involved more heavily during the
implementation stage of the lifecycle than any other stage. - C. Business analysis does not take place in the alignment stage of a business change.
- D. A business analyst can be involved at every stage in the lifecycle.
Answer: D
Explanation:
The Business Change Lifecycle encompasses multiple stages, including alignment, analysis, design, implementation, and realisation. The role of a business analyst (BA) is versatile and can span across all these stages, depending on the project ' s needs.
Key Considerations:
* Involvement Across All Stages: A business analyst can contribute to every stage of the lifecycle, from identifying business needs during alignment to ensuring benefits realization post-implementation.
* Implementation Focus: While BAs are often heavily involved in implementation, their role is not limited to this stage.
* Realisation Stage: BAs may also be involved in the realisation stage to validate that the intended benefits have been achieved.
* Alignment Stage: Business analysis plays a critical role in aligning project objectives with organizational goals.
Evaluation of Each Option:
* A. A business analyst can be involved at every stage in the lifecycle: This is true; BAs can contribute across all stages of the lifecycle. Conclusion: This is correct .
* B. The business analyst is involved more heavily during the implementation stage of the lifecycle than any other stage: While BAs are often active during implementation, their involvement is not restricted to this stage. Conclusion: This is not correct .
* C. The business analyst would not be involved in the realisation stage of the lifecycle: BAs can play a role in validating benefits realization, so this statement is false. Conclusion: This is not correct .
* D. Business analysis does not take place in the alignment stage of a business change: Alignment involves understanding business needs and objectives, which is a core BA responsibility. Conclusion:
This is not correct .
NEW QUESTION # 12
A process model has been produced which includes diamond-shaped symbols.
What does this diamond-shaped symbol represent in the model?
- A. A manual process.
- B. An event.
- C. A decision
- D. A document
Answer: C
NEW QUESTION # 13
Which technique uses an iterative approach to uncover innovative options?
- A. Rich pictures.
- B. Design thinking.
- C. Mind maps.
- D. Fishbone diagram.
Answer: B
Explanation:
Design thinking is a human-centered, iterative approach used to uncover innovative solutions by focusing on user needs and exploring multiple possibilities. It emphasizes creativity, collaboration, and experimentation.
Key Characteristics of Techniques:
* Design Thinking: Uses an iterative process (empathize, define, ideate, prototype, test) to generate innovative options.
* Fishbone Diagram: A root cause analysis tool, not focused on innovation.
* Rich Pictures: A visual representation of a situation, useful for understanding context but not for generating innovative options.
* Mind Maps: A brainstorming tool that organizes ideas hierarchically, but it does not inherently follow an iterative approach.
Evaluation of Each Option:
* A. Design thinking: Design thinking explicitly uses an iterative approach to uncover innovative options. Conclusion: This is correct .
* B. Fishbone diagram: Fishbone diagrams focus on identifying root causes, not innovation.
Conclusion: This is not correct .
* C. Rich pictures: Rich pictures visualize complex situations but do not inherently foster innovation.
Conclusion: This is not correct .
* D. Mind maps: Mind maps organize ideas but do not follow an iterative, innovative process like design thinking. Conclusion: This is not correct .
Final Recommendation:
The technique that uses an iterative approach to uncover innovative options is:
A). Design thinking.
NEW QUESTION # 14
Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)?
- A. Planning.
- B. Enabling.
- C. Monitoring.
- D. Doing.
Answer: D
NEW QUESTION # 15
What does the position of stakeholders on a power/interest grid represent?
- A. Where the stakeholders should be.
- B. Where the stakeholders believe they should be.
- C. Where the stakeholders will be after the proposed change.
- D. Where the stakeholders actually are at a point in time.
Answer: D
Explanation:
The power/interest grid is a tool used in stakeholder analysis to categorize stakeholders based on their level of power (influence) and interest in the project. The position of stakeholders on the grid reflects their current status.
Key Considerations:
* Where the Stakeholders Will Be After the Proposed Change: The grid represents the current state, not future projections.
* Where the Stakeholders Should Be: The grid does not prescribe ideal positions but reflects actual positions.
* Where the Stakeholders Actually Are at a Point in Time: The grid is a snapshot of stakeholders ' current power and interest levels.
* Where the Stakeholders Believe They Should Be: The grid is based on objective analysis, not subjective beliefs.
Evaluation of Each Option:
* A. Where the stakeholders will be after the proposed change: The grid reflects the present, not future states. Conclusion: This is not correct .
* B. Where the stakeholders should be: The grid does not prescribe ideal positions but reflects actual positions. Conclusion: This is not correct .
* C. Where the stakeholders actually are at a point in time: This accurately describes the purpose of the power/interest grid. Conclusion: This is correct .
* D. Where the stakeholders believe they should be: The grid is based on objective analysis, not subjective beliefs. Conclusion: This is not correct .
Final Recommendation:
The position of stakeholders on a power/interest grid represents:
C). Where the stakeholders actually are at a point in time.
NEW QUESTION # 16
Which of the following only includes explicit corporate knowledge?
- A. Style guides, procedures, processes
- B. Culture, norms, historical data.
- C. Job descriptions, tasks, targets.
- D. Skills, values, communities of practice
Answer: A
NEW QUESTION # 17
John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply
- A. Create a RAID log
- B. Identify an owner for each risk
- C. Provide justification or each countermeasure identified
- D. Impact assessment of each countermeasure identified
- E. Document the source of each risk
Answer: A,B
Explanation:
When documenting risks in a business case, it is essential to follow structured processes to ensure risks are appropriately identified, analyzed, and managed. Let's evaluate each option again based on best practices outlined in the BCS Business Analysis Framework and other methodologies:
Key Considerations:
Risk Documentation: Risks must be recorded systematically to ensure they are visible, actionable, and traceable.
Ownership of Risks: Assigning ownership ensures accountability and clarity about who is responsible for monitoring and mitigating each risk.
Risk Management Lifecycle: The process typically involves identification, documentation, assessment, ownership assignment, and response planning.
Evaluation of Each Option:
A . Create a RAID log
A RAID log (Risks, Assumptions, Issues, and Dependencies) is a widely used tool in business analysis and project management for capturing and managing risks systematically.
It provides a centralized repository for tracking risks, assumptions, issues, and dependencies, ensuring that risks are documented comprehensively and transparently.
This aligns with best practices for risk management and is a critical first step in ensuring risks are appropriately recorded.
Conclusion: This is a must-do action.
B . Document the source of each risk
While documenting the source of each risk can provide valuable context, it is not a mandatory or primary step in the initial documentation phase.
Sources of risks are often identified during risk analysis or root cause analysis, which occurs after risks have been recorded.
Although useful, this step is secondary to creating a RAID log and assigning ownership.
Conclusion: This is not the most critical action at this stage.
C . Identify an owner for each risk
Assigning ownership for each risk is a fundamental part of risk management. Without clear ownership, risks may remain unmonitored or unaddressed.
Ownership ensures accountability and helps streamline communication and decision-making regarding risk mitigation strategies.
According to the BCS Business Analysis Framework , identifying risk owners is a key responsibility during the risk documentation process.
Conclusion: This is a must-do action.
D . Provide justification for each countermeasure identified
Justifying countermeasures is part of the risk response planning phase, which occurs after risks have been documented, assessed, and prioritized.
At this stage, John's focus should be on identifying and recording risks, not on evaluating or justifying solutions.
Conclusion: This is not relevant at the documentation stage.
E . Impact assessment of each countermeasure identified
Similar to option D, impact assessments for countermeasures are conducted during the risk response planning phase, not during the initial documentation phase.
This step is premature and does not align with the immediate need to document risks.
Conclusion: This is not relevant at the documentation stage.
Final Recommendation:
Based on the BCS Business Analysis Framework and industry best practices, the two most appropriate actions for John are:
Create a RAID log (to systematically document risks).
Identify an owner for each risk (to ensure accountability and clarity).
These steps ensure that risks are appropriately recorded and managed, laying the foundation for effective risk management.
NEW QUESTION # 18
The system should allow a user to enter customer details and select appropriate customers for a mailshot What is wrong with this requirement?
- A. It consists of two requirements which should be separately defined.
- B. It should be specific about the user it refers to.
- C. It contains the word should" which must not be used in a requirement.
- D. It should not contain the word "system" in the requirement."
Answer: A
NEW QUESTION # 19
Different reactions may be observed when a change to working methods is proposed.
These reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
- A. a, b, c and d.
- B. b, d, c and a.
- C. b, c, d and a.
- D. a, b, d and c.
Answer: C
NEW QUESTION # 20
What is the MoSCoW principle used for?
- A. To determine strategy.
- B. To define a root definition.
- C. To analyse stakeholders.
- D. To prioritise requirements.
Answer: D
NEW QUESTION # 21
On joining a new company. Sara spent time reviewing the company ' s organisation chart She was particularly interested in the sponsor of the project she is joining What is Sara LIKELY to have learnt about the sponsor from this? Select the TWO that apply
- A. Their position in the company hierarchy
- B. Their preferred management style
- C. Their span of control
- D. The culture within their team
- E. The scope of their responsibilities
Answer: A,C
Explanation:
An organization chart visually represents the structure of an organization, including roles, responsibilities, and reporting relationships. By reviewing the organization chart, Sara can learn specific details about the sponsor of her project.
Key Considerations:
* Position in the company hierarchy: The organization chart clearly shows where the sponsor fits within the company's structure (e.g., senior leadership, middle management). This helps Sara understand their level of authority and influence.
* Span of control: The chart also reveals how many teams or individuals report to the sponsor, providing insight into their scope of responsibility and decision-making power.
* Culture within their team: While the chart may hint at team structure, it does not provide qualitative information about team culture, which requires direct observation or interviews.
* Scope of their responsibilities: The chart outlines reporting lines but does not explicitly detail the specific responsibilities of the sponsor.
* Preferred management style: Management style is a behavioral trait that cannot be inferred from an organization chart alone.
Evaluation of Each Option:
* A. Their position in the company hierarchy: The organization chart explicitly shows the sponsor ' s position in the hierarchy, helping Sara understand their level of authority. Conclusion: This is relevant .
* B. Their span of control: The chart reveals how many people or teams report to the sponsor, indicating their span of control. Conclusion: This is relevant .
* C. The culture within their team: Team culture is not represented in an organization chart. It requires additional qualitative data. Conclusion: This is not relevant .
* D. The scope of their responsibilities: While the chart provides structural information, it does not specify the exact responsibilities of the sponsor. Conclusion: This is not relevant .
* E. Their preferred management style: Management style cannot be determined from an organization chart. Conclusion: This is not relevant .
NEW QUESTION # 22
Which of the following investigation techniques is the MOST time consuming?
- A. Activity sampling.
- B. Questionnaires.
- C. Shadowing.
- D. Ethnographic study
Answer: D
NEW QUESTION # 23
A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads
'The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process' How might these changes be BEST presented to communicate with the scheduling team'?
- A. Business Process Model
- B. POPIT
- C. Business Activity Model
- D. Prototype
Answer: D
Explanation:
To determine the best way to present the changes to the scheduling team, we need to consider the nature of the information being communicated and the audience (the scheduling team). The extract describes changes to processes, roles, and systems, which are best represented visually to ensure clarity and understanding.
Key Considerations:
Business Process Model (BPM): A BPM is a visual representation of the steps in a process. It is particularly useful for communicating changes to workflows, roles, and responsibilities. Since the extract discusses splitting the scheduling team into two groups and introducing new software and processes, a BPM would effectively illustrate how these changes impact the workflow.
Business Activity Model (BAM): A BAM focuses on high-level activities and their logical dependencies, often used in strategic planning. However, it is less detailed than a BPM and may not adequately capture the specific changes to scheduling processes.
POPIT (People, Organization, Process, Information, Technology): POPIT is a framework for analyzing business change across multiple dimensions. While it provides a holistic view, it is not a presentation tool and would not be the best choice for directly communicating the changes to the scheduling team.
Prototype: A prototype is typically used to demonstrate the functionality of a system or software. While the introduction of telephony software and an online booking system could involve prototyping, this option does not address the need to communicate process and role changes.
Evaluation of Each Option:
A . Business Process Model:
A BPM is ideal for illustrating the changes to the scheduling process, including the split into inpatient and outpatient teams and the integration of new software. It provides a clear, step-by-step visual representation that the scheduling team can easily understand.
Conclusion: This is the best option .
B . Business Activity Model:
While a BAM could provide a high-level overview of the changes, it lacks the detail needed to explain specific process adjustments.
Conclusion: This is not the best option .
C . POPIT:
POPIT is a framework for analysis, not a communication tool. It would not effectively convey the changes to the scheduling team.
Conclusion: This is not the best option .
D . Prototype:
Prototyping is relevant for demonstrating software functionality but does not address the need to communicate process and role changes.
Conclusion: This is not the best option .
Final Recommendation:
The changes should be presented using a Business Process Model , as it effectively communicates the revised workflows and roles to the scheduling team.
NEW QUESTION # 24
Which element of the POPIT model would consider distribution of data, when conducting a gap analysis?
- A. Information and technology
- B. Process.
- C. Organisation
- D. People.
Answer: A
Explanation:
The POPIT model's five elements are: People, Organisation, Processes, Information, and Technology.
The element that encompasses all matters related to data, records, and systems is Information and Technology. The 'Information' part specifically covers the data that the organisation collects, stores, uses, and communicates, which includes the way that data (information) is distributed and shared across the organisation and with external parties. The 'Technology' part covers the applications and hardware used to manage this information. Therefore, considering the distribution of data falls under the joint element of Information and Technology.
(Reference: BCS Business Analysis Practice - POPIT Model)
NEW QUESTION # 25
Which best explains the Requirements Engineering Framework?
- A. It outlines the structure of the business case.
- B. It facilitates better defined requirements.
- C. Requirements are based on the desired solution.
- D. It only considers technical requirements.
Answer: B
Explanation:
The Requirements Engineering Framework provides a structured approach for discovering, analysing, validating, documenting, and managing requirements. Its purpose is not to force requirements around a pre-selected solution, because business analysis should first understand the business need and problem before recommending a solution. It also does not only consider technical requirements; it covers business, stakeholder, functional, non-functional, general, and technical concerns as appropriate. The framework is separate from the business case, although requirements may support business case development. The best explanation is that it facilitates better defined requirements by giving the business analyst a disciplined process for elicitation, analysis, validation, and control. This reduces ambiguity, improves traceability, and helps ensure that the final requirements support business objectives.
NEW QUESTION # 26
The following requirement has been identified; The system must be able to record customer payments'.
What type of requirement is this?
- A. A technical requirement
- B. A functional requirement.
- C. A non-functional requirement.
- D. A general requirement
Answer: B
NEW QUESTION # 27
An entity type is a template for its entity occurrences.
Which of the following is a template for objects?
- A. A class.
- B. A use case.
- C. An actor.
- D. An operation
Answer: A
NEW QUESTION # 28
Which of the following is a KEY principle of Business Analysis?
- A. Focus on requirements definition only.
- B. Integrate IT changes together with project requirements to improve efficiency.
- C. Present options not solutions.
- D. Understand the symptoms of the problem being defined.
Answer: C
Explanation:
One of the key principles of business analysis is to present stakeholders with options rather than prescribing a single solution. This approach ensures that stakeholders can make informed decisions based on their priorities and constraints.
Key Principles of Business Analysis:
Present Options Not Solutions: Business analysts should provide multiple viable options, allowing stakeholders to choose the best course of action.
Understand Symptoms: While understanding symptoms is important, it is part of problem analysis, not a key principle.
Focus on Requirements Definition Only: Business analysis encompasses more than just defining requirements; it includes understanding problems, analyzing options, and ensuring value delivery.
Integrate IT Changes: While integrating IT changes is valuable, it is not a universal principle of business analysis.
Evaluation of Each Option:
A . Present options not solutions:
This is a fundamental principle of business analysis, emphasizing stakeholder choice.
Conclusion: This is correct .
B . Understand the symptoms of the problem being defined:
Understanding symptoms is part of problem analysis but not a standalone principle.
Conclusion: This is not correct .
C . Focus on requirements definition only:
Business analysis involves more than just requirements definition.
Conclusion: This is not correct .
D . Integrate IT changes together with project requirements to improve efficiency:
While integration is valuable, it is not a universal principle of business analysis.
Conclusion: This is not correct .
NEW QUESTION # 29
Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation?
- A. Balanced business scorecard.
- B. Five-forces model.
- C. SWOT analysis.
- D. Resource audit.
Answer: C
NEW QUESTION # 30
Which of the following statements is TRUE?
- A. It is preferable for the calculated IRR of a project to be below bank interest rates,
- B. When comparing two projects, the one with the lower NPV should be preferred.
- C. The IRR of every project is based on it achieving a Net Present Value of zero.
- D. Discounted cash flows do not usually take into account the time value of money.
Answer: C
NEW QUESTION # 31
Which quantitative investigation technique is a form of observation?
- A. Surveys.
- B. User role analysis.
- C. Interviews.
- D. Activity sampling.
Answer: D
Explanation:
Activity sampling is a quantitative form of observation used to collect measurable evidence about how work is performed. Instead of continuously observing one person or process, the analyst samples activities at intervals and records what is happening. This helps identify how time is spent, how often particular tasks occur, and where inefficiencies may exist. Surveys are quantitative but they gather responses from participants rather than observing actual work. Interviews are primarily qualitative because they rely on discussion and stakeholder explanation. User role analysis is used to understand user types, responsibilities, and interactions, but it is not a form of observation. Since activity sampling directly observes work and produces measurable data, it is the correct answer.
NEW QUESTION # 32
Which of the following is a primary activity in the value chain?
- A. Firm infrastructure.
- B. Technology development.
- C. Procurement.
- D. Service.
Answer: D
NEW QUESTION # 33
Which of the following is explicitly considered as a force in Porter's five forces model?
- A. Internal business processes.
- B. Bargaining power of buyers.
- C. Government legislation.
- D. Rivalry between suppliers.
Answer: B
NEW QUESTION # 34
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