Updated PDF (New 2025) Actual Salesforce Financial-Services-Cloud Exam Questions
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Salesforce Financial Services Cloud (FSC) is a cloud-based customer relationship management (CRM) solution designed specifically for the financial services industry. It helps financial advisors and institutions to manage their clients' financial portfolios, streamline their operations, and deliver personalized advice and services on any device. The Salesforce FSC Accredited Professional Certification Exam is designed for professionals who are looking to validate their knowledge and expertise in using Salesforce Financial Services Cloud to deliver exceptional customer experiences.
NEW QUESTION # 36
A user is not able to see the Actionable Relationship Center tab in his Financial Services Cloud Wealth Management App. What steps should the Salesforce Admin take to troubleshoot this issue? (2 correct answers)
- A. Check the user's permission assignments and make sure the Financial Services Cloud Extension License and the Financial Services Cloud Extension Permission Set are assigned to that user.
- B. Check if the Actionable Relationship Center Tab was created as a custom tab and the Lighting Component was added to the page layout.
- C. Remove the Relationship Map.
- D. Log a Salesforce support ticket to add the Actionable Relationship Center tab to the Wealth Management App.
Answer: A,B
NEW QUESTION # 37
A financial services company wants to use the Financial Services Cloud Person Account data model. The company needs two Person Account record types, one to represent Individual customer and one to represent Individual independent advisors that send referrals.
What should the administrator do to set up the new record types?
- A. Create a record type on the Contact object.
- B. Enable "Use Person Account" custom setting.
- C. Configure Individual Record Type Mapper" custom metadata.
- D. Create custom fields on the Person Account object.
Answer: C
Explanation:
To set up the new record types for Person Accounts, the administrator should configure Individual Record Type Mapper custom metadata. The Individual Record Type Mapper is a custom metadata type in Financial Services Cloud that defines how records are created when using certain features, such as Einstein Data Capture or Salesforce Inbox. The Individual Record Type Mapper maps Person Account record types to Individual record types, so that when a new Individual record is created from an email or calendar event, it automatically creates a corresponding Person Account record with the same record type. To configure Individual Record Type Mapper custom metadata, you need to go to Setup > Custom Metadata Types > Individual Record Type Mapper > Manage Records and create a new record for each Person Account record type and its matching Individual record type. Verified Reference: : Salesforce Help Article [8] : Salesforce Help Article [9]
NEW QUESTION # 38
Which of these statements is correct?
- A. Lightning is not required to enable Action Plans
- B. To give users access to the new action plans feature, you must add the Action Plans permission set to the user.
- C. Assigning the Action Plan permission set automatically assigns an Action Plans permission set license to the user.
- D. To assign the Action Plans permission set the user must have a Financial Services Cloud license.
Answer: B,C
NEW QUESTION # 39
The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members Financial Account Balances are not adding up to the Financial Summary field in the related Household. Which two steps should the admin take to troubleshoot the issue?
- A. Ensure that the member is the Primary Member in that Household
- B. Ensure the Primary Group flag in the Account record is checked.
- C. Ensure the reported Household is the Primary Group for the member
- D. Ensure RollUpByLookup Configuration is Active
- E. Ensure a RollUpByLookup batch job is scheduled to run every 15 mins.
Answer: C,D
Explanation:
Explanation
To troubleshoot the issue of Financial Account Balances not adding up to the Financial Summary field in the related Household, the Admin should take the following steps:
Ensure RollUpByLookup Configuration is Active, which is a custom setting that enables or disables the Rollup By Lookup (RBL) feature. RBL is a feature that allows users to aggregate data from financial accounts and display it at the client and group levels1.
Ensure the reported Household is the Primary Group for the member, which is a field on the Account object that indicates whether an account is the primary group for a contact or an individual. The primary group determines which financial summary fields are displayed on the contact or individual page2.
Verified References: 12
NEW QUESTION # 40
What Actions can you take from Life Event card? Select all that apply!
- A. Create Lead and Referral
- B. Request Record Approval
- C. Create Case
- D. Create Opportunity
Answer: A,C,D
NEW QUESTION # 41
Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?
- A. To enable users to see the ARC, you will need to add the component for ARC to the page layout.
- B. ARC displays up to 5 related lists that have a configured compact layout.
- C. The Salesforce Admin has to create a permission set for granting access to the ARC - FSC Lightning component.
- D. The Association Type picklist controls the account-account relationship that display in the ARC.
- E. ARC is certified to work with Person Accounts and Individual Accounts.
Answer: A,C,D
NEW QUESTION # 42
Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?
- A. Accepting a Referral
- B. Assigning a Referral
- C. Referral Automated Approvals
- D. Referral Conversion
- E. Round Robin Referral Routing
Answer: A,B,D
Explanation:
The following out of the box capabilities come with Financial Services Cloud Lead & Referral Management:
Referral Conversion: This capability allows you to convert a referral to an opportunity, a contact, or an account. You can use this capability to track the progress and outcome of a referral and measure its impact on your business.
Assigning a Referral: This capability allows you to assign a referral to another user, queue, or line of business. You can use this capability to route a referral to the appropriate person or team who can best meet the customer's need or interest.
Accepting a Referral: This capability allows you to accept a referral that is assigned to you or your queue. You can use this capability to acknowledge that you have received a referral and are ready to work on it. Verified Reference: : Salesforce Help Article 1 : Salesforce Help Article 3 : Salesforce Help Article 5
NEW QUESTION # 43
Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans. Which 3 process improvements can be delivered using Action Plans?
- A. Action Plans can speed up the collection of a list of documents needed for the loan application
- B. Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.
- C. When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that " target record.
- D. Action Plans create repeatable tasks and automate the task sequences when executed
- E. Action Plans can automatically schedule the next appointment with the Advisor.
Answer: B,C,D
NEW QUESTION # 44
What feature does a Salesforce Administrator need to enable so users can see all the referrals for the members of a group?
- A. Referrals Rollups
- B. Group Member Referrals
- C. Referral Scoring
- D. Referral Group Process Builder
Answer: A
Explanation:
Referrals Rollups is a feature that enables users to see all the referrals for the members of a group, such as a branch or a team. It also allows users to filter referrals by status, priority, or owner.
NEW QUESTION # 45
How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?
- A. The Admin can change the color of important life events to red.
- B. The user can change the color of important life events to red.
- C. The Admin can customize the order of life events to be set in chronological order.
- D. The user can customize the order of life events to be set in chronological order
Answer: A
Explanation:
The Admin can change the color of important life events to red by using custom CSS in a Lightning App Builder theme layout component. This way, the agents can quickly scan the Life Events component and find the information they need without much effort. The color red can draw attention and indicate urgency or importance for certain life events.
NEW QUESTION # 46
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box?
- A. Contact
- B. Lead
- C. Opportunity
- D. Residential Loan Application
- E. Account
Answer: A,B,C
NEW QUESTION # 47
Which of these statements is correct?
- A. Lightning is not required to enable Action Plans
- B. To give users access to the new action plans feature, you must add the Action Plans permission set to the user.
- C. Assigning the Action Plan permission set automatically assigns an Action Plans permission set license to the user.
- D. To assign the Action Plans permission set the user must have a Financial Services Cloud license.
Answer: B
NEW QUESTION # 48
How should developers configure customized nodes for display in ARC?
- A. Reference the Lightning WebComponent in the Display properties of the custom ARC relationship graph
- B. Select Use FlexCard from the node Display tab to show the node in a FlexCard
- C. Reference the FlexCard in the Display properties of the custom ARC relationship graph
- D. Select Use LWC from the node Display tab to show the node in a Lightning Web Component
Answer: A
Explanation:
To configure customized nodes for display in ARC, developers should reference the Lightning Web Component in the Display properties of the custom ARC relationship graph. A Lightning Web Component is a custom framework for creating reusable web components that run natively in browsers and leverage modern web standards. A custom ARC relationship graph is a metadata type in Financial Services Cloud that defines how account-account relationships are displayed in ARC, such as node shape, color, size, label, or icon. You can use Lightning Web Components and custom ARC relationship graphs to create customized nodes for ARC that show additional information or functionality for each account. Verified Reference: : Salesforce Help Article [9] : Salesforce Help Article [10]
NEW QUESTION # 49
The system administrator team at a retail consumer bank just received data migration instructions and guidance on Data Loader from their Salesforce architect to upgrade the existing Service Cloud org to a Financial Services Cloud (FSC) org.
In what order should the Salesforce objects be uploaded during an FSC data migration?
- A. 1. Financial accounts
2. Accounts and contacts
3, Account groups - B. 1. Accounts and contacts
2. Financial accounts
3. Account groups and households - C. 1. Households
2. Financial accounts
3. Person accounts - D. 1. Accounts and contacts
2. Households
3. Financial accounts
Answer: B
Explanation:
Explanation
The order of uploading Salesforce objects during an FSC data migration is important to ensure data integrity and avoid errors. The recommended order is:
Accounts and contacts: These are the core objects that store the basic information about the customers and their relationships. They should be uploaded first to establish the foundation for the FSC data model4.
Financial accounts: These are the custom objects that store the financial information about the customers, such as balances, interest rates, fees, and transactions. They should be uploaded after the accounts and contacts, and linked to them using lookup fields5.
Account groups and households: These are the custom objects that group the accounts and contacts based on common attributes or relationships, such as family members or business partners. They should be uploaded after the financial accounts, and linked to them using junction objects6.
References:
Financial Services Cloud Data Model
Data Migration Best Practices
Accounts and Contacts
Financial Accounts
Account Groups and Households
NEW QUESTION # 50
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account. Account-Contact, and Contact-Contact Relationships?
- A. Relationship Map
- B. Group Members Component
- C. Actionable Relationship Center
- D. Family Members Component
- E. Life Events Component
Answer: A,B,C
Explanation:
The following options are available to view and update Account-Account, Account-Contact, and Contact-Contact Relationships in Financial Services Cloud:
Actionable Relationship Center: This is a Lightning component that displays a list of all the relationships for a client or a group. You can use it to view, create, edit, and delete relationships.
Relationship Map: This is a Lightning component that displays a graphical representation of all the relationships for a client or a group. You can use it to visualize and navigate the relationship network.
Group Members Component: This is a Lightning component that displays a list of all the members of a group. You can use it to view, add, and remove group members. Verified Reference: : Salesforce Financial Services Cloud User Guide, page 34. : Salesforce Financial Services Cloud User Guide, page 36. : Salesforce Financial Services Cloud User Guide, page 38.
NEW QUESTION # 51
What 2 considerations should the Salesforce Administrator review before implementing Flow for customer onboarding?
- A. Flow for Financial Service Cloud is not available for Ihe Individual Object Model.
- B. The Flow users require a Flow Permission Set License.
- C. Flow Screen Input Components can only be used in Financial Service Cloud Flow Templates
- D. Use Field Level Secunty on Milestones
Answer: B,D
NEW QUESTION # 52
Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms & farmers. The collaboration can be seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?
- A. Contact-Contact Relationship
- B. Custom Relationship Group
- C. Standard Household
- D. Account with Record Type = Business
Answer: B
NEW QUESTION # 53
Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?
- A. The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.
- B. To share a Person Account record the admin will need to create sharing rules Account and Contact objects
- C. The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended " with custom fields and a Person Account Record Type
- D. Person Accounts can be merged with Business Accounts in Financial Services Cloud
- E. The Person Account record type can be used when a client is an agent for a broker firm that is doing business with the Financial Institution.
Answer: A,C
NEW QUESTION # 54
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