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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?

A) STAR method - situation, task, action, result
B) Functional - requirements, code/configuration, run as user
C) Storytelling - hero, challenge, helper, victory

2. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

A) Requirements
B) Epics
C) User stories

3. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A) Persona analysis
B) Enterprise analysis
C) Stakeholder analysis

4. The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

A) Use customer terminology and language.
B) Use industry terminology and language.
C) Use Salesforce terminology and language.

5. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to validate the application against the functional requirements
B) Failure to include all stakeholders in the requirements gathering process
C) Failure to perform thorough unit testing during the development process

Solutions: