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HP Selling HP Supplies 2020 Sample Questions:

1. According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?

A) Original HP cartridges yield faster printing speeds with no wasted pages.
B) Original HP cartridges are easier to install and recycle.
C) Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
D) Original HP cartridges are more secure as a result of better packaging and supply chain control.

2. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
B) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
C) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
D) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.

3. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
B) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
C) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
D) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.

4. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
B) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
C) Use a search engine to show how other HP customers have maintained their sustainability service levels.
D) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.

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